Product overview
Lumi is an AI-powered conversational service that allows users to engage in private, one-to-one conversations on WhatsApp. Users may talk to Lumi about daily life, thoughts, feelings, or simply chat for companionship. All conversations are initiated by the user.
What Lumi is
- An AI system
- A conversational companion for everyday chat
- Accessible via WhatsApp
What Lumi is not
- Not a human
- Not a medical professional
- Not a therapist or counsellor
- No medical advice, psychological diagnosis, or treatment
How the service works
A user sends a message to Lumi on WhatsApp. The conversation is initiated by the user. Lumi responds using AI-generated messages. The user may stop the conversation at any time. All conversations are private and user-controlled.
Flow
- User sends a message to Lumi on WhatsApp
- Conversation is initiated by the user
- Lumi replies with AI-generated messages
- User can stop at any time
What the service does not do
- Send unsolicited messages
- Perform cold outreach
- Send marketing broadcasts
- Add users to groups
Intended use & limitations
Lumi is intended for casual conversation and listening-style emotional support through conversation, as well as everyday companionship via chat. It is not intended for medical advice, mental health diagnosis, therapy or counselling, or crisis / emergency intervention.
Intended use
- Casual conversation
- Emotional support through listening and conversation
- Everyday companionship via chat
Not intended for
- Medical advice
- Mental health diagnosis
- Therapy or counselling
- Crisis or emergency intervention
Safety, wellbeing & responsibility
Lumi is designed with safety and transparency in mind. Users are informed they are interacting with an AI system. Lumi does not claim to replace professionals or human support. Users remain in full control of participation.
Safety principles
- Clear AI disclosure
- No claims of professional replacement
- User-controlled participation
If a user feels distressed
- Users are encouraged to seek professional support
- In emergencies, contact local emergency services
- UK: Samaritans – Call 116 123
UK support resources: Samaritans – Call 116 123 or visit samaritans.org. If you are outside the UK, please contact local emergency services or support organisations.
Privacy and data use
Conversations with Lumi occur on WhatsApp and are processed to provide responses. The service uses conversations only to operate and improve the AI system, does not sell personal data, and does not use conversations for advertising. Users may stop using the service at any time.
Data principles
- Used to operate and improve the AI system
- Not sold
- Not used for advertising
User control
- Users initiate conversations
- Users can stop at any time
- Optional full privacy policy can be provided separately
Company & operator
This service is operated by: [YOUR UK COMPANY LEGAL NAME], a company registered in the United Kingdom. The company operates multiple business lines, including logistics and digital services. Lumi is part of the company’s digital and AI-powered conversational services. The WhatsApp-based AI companion service is operated as a standalone digital product.
Operator
- [YOUR UK COMPANY LEGAL NAME]
- Registered in the United Kingdom
- Business lines include logistics and digital services
Product positioning
- Lumi is a standalone digital product
- AI-powered conversational service
- Delivered via WhatsApp
Replace the bracketed company name above with your official registered legal entity name.
Contact & accountability
For questions, support, or business inquiries, contact:
Optional links
- Privacy Policy (add later if needed)
- Terms (add later if needed)
If you have these pages, replace the placeholder links.